What Are The Roles Of A Medical Advocate?
Medical advocates are an important part of the medical industry. They work to ensure that patients receive the best care possible and help them to navigate through complicated health insurance coverage systems. Here are the roles of a medical advocate that you should know:
- They Handle Patient Complaints
Daily, medical advocates answer patient phone calls and emails from patients with questions about their care. They also meet one-on-one with patients to discuss concerns that arose during treatment, which may be related to physician error or excesses in health insurance coverage.
- They Help Patients To Understand Their Insurance Policies
They can clarify the terms and what they cover so that there is no confusion about how much will be covered by the patient’s insurance company.
Let’s say a doctor writes you a prescription for an inhaler medication, but your policy does not include it. In this case, the advocate would call up the pharmacy on behalf of you and explain your coverage situation.
If necessary, he or she might even pay out-of-pocket for one visit if you’re maxed out on visits during these months. This person can also provide recommendations as far as doctors accept certain health insurances – such as Medicaid or Medicare – because some physicians do not take all types of plans.
- They Help In Explaining The Rights Of Patients
There are many rights that a patient is entitled to when they visit a hospital. These include the right to be treated with dignity and respect, the right to privacy, and the right to access their medical records.
Although hospitals can’t always guarantee these rights, there should at least be someone on hand who knows about them to help ensure that patients receive what’s due to them.
- They Work With The Patients’ Loved Ones
In some cases, the patient may not communicate effectively with their loved ones about what is happening and what they need from others for them to get better.
The medical advocate will work as a liaison between these two parties so that everyone can feel included and supported throughout this difficult time.
This includes meeting with family members or friends of the patient before surgery occurs to discuss any possible risks involved during an operation, providing post-op care instructions, or answering questions about future treatments such as chemotherapy typically carried out on patients after surgery has been completed.
- They Provide Payment Support
Medical advocates help patients with their financial needs. They can assist with providing transportation to and from medical appointments, provide information about the out-of-pocket cost of services by hospital or doctor’s office, and offer support for living expenses so that a patient doesn’t need to return to work too soon after an illness.
In addition, they might also be able to aid in finding resources like prescription assistance programs or medical equipment loan companies.
- They Act As A Counselor
Medical advocates provide the patient with counseling on all aspects of their illness, including medical, legal, and financial matters. Medical advocates educate patients about their diagnosis, treatment options, side effects, and long-term consequences to help them make the best decisions.
The roles of a medical advocate are not just to assist the patient but also for society’s welfare. The role is important because it helps in maintaining equity and fairness while still keeping confidentiality.